Responsibilities:

• Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia
• Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc)
• Proceeding the request in activating our medical team and all type of providers around South East Asia with a permanent attention to costs and efficiency
• Arranging medical evacuations (with commercial flight or air ambulance)
• Answering to all our dedicated phone lines (for insurance, assistance company or various clients)
• Coordinating and following up the case with international clients.

Requirements :

• Male/Female, age max. 35 years old
• Bachelor’s Degree from any Major with GPA minimum 2.75 (scale of 4) from reputable universities
• Experience in travel arrangement is a plus
• Fluent in English is a must
• Willing to work on a 24 /7 rotating shift without exception
• Possess a basic knowledge base as well as insurance products
• Capable to demonstrate high confidence, assertiveness and tact in difficult setting Education:
• Customer Service oriented

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