Traveloka (www.traveloka.com) is a tech startup based in Jakarta. We are currently one of the fastest growing online travel services in Indonesia. We aim to revolutionize Indonesian travel & tourism industry and make it more accessible to travelers across the country.

Since it is a mammoth of a task, we’d love to have talented and passionate people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Job requirements

• Active, initiative, and proactive
• Computer literate, familiar with online purchasing, social media or mobile apps is a plus
• Discipline, honest, critical and high initiative
• Able to work under pressure, and in a large team
• Capable of being to analyze objectively
• Good communication in Malaysian & English language (oral & written)

Job responsibilities

• Calibration and external validation periodically with vendor and internal calibration
• Perform direct supervision on the quality of services at the Department Cust Ops through monthly KPI for internal team vendor
• Perform accompaniment regularly to determine the flow of work Customer Ops
• Monitor the implementation of the daily briefings and daily hand over all team Cust Ops
• Perform live monitoring, spying, mystery guest use all channels of communication to vendors and internal teams
• Perform supervision every training, refreshment, and on boarding division
• Compile the result of end Pre and Post test for records by the QA team in document control

More Info